How Roverd Transforms Your Boat Tour & Charter Business
See how our tour operator software solves the daily challenges faced by charter companies and boat tour operators, turning manual headaches into streamlined operations and increased bookings.
From Chaotic Calendars to Automated Scheduling
The Old Way: Juggling Calls and Avoiding Double Bookings
Before using a dedicated reservation system, managing the boat schedule was a constant struggle. You relied on phone bookings, scribbled notes, and a messy paper booking calendar. A potential customer calls for a private charter while you're captaining a sunset cruise, forcing them to leave a voicemail. You call back hours later, but they've already booked with a competitor. Worse, you accidentally overbook your most popular fishing trip, leading to unhappy customers and a logistical nightmare. Every manual entry was a chance for error, and your business was closed the moment you stepped off the dock.
The Roverd Way: A 24/7 Booking Engine That Works for You
With Roverd's charter boat booking software, your website becomes your best employee. The booking widget displays your real-time availability for all your water sports activities, from sailing charters to kayak rentals. Customers can book online 24/7, receive automated confirmations, and their spot is instantly secured. The scheduling software automatically updates your calendar, preventing any chance of a double booking. This business automation means you increase bookings while you sleep and streamline your daily tour management.
From Chasing Payments to Secure, Instant Transactions
The Old Way: Insecure Deposits and Awkward Cash Handling
Managing payments used to mean chasing customers for deposits, handling large amounts of cash on the dock, or waiting days for bank transfers to clear. This manual payment processing was inefficient and insecure. When a customer needed to cancel, calculating the correct refund based on your cancellation policy and processing it took valuable time away from running your charter business.
The Roverd Way: Seamless Online Payments and Automated Refunds
Roverd integrates powerful payment gateway options like Stripe integration and PayPal integration, allowing customers to make secure payments online at the moment of booking. You can require pre-payments or deposits, all handled automatically by the system. Our cancellation management feature lets you set a custom policy, and the system handles refund processing with a single click based on your rules. This ensures a professional customer experience and improves your cash flow.
From Manual Check-Ins to a Smooth Boarding Process
The Old Way: Paper Lists and Slow Boarding
On the day of the tour, you're at the dock with a crumpled passenger list, trying to check off names as they arrive. Some guests forgot their confirmation email, and the line to board gets longer, delaying your departure. For certain water activities like jet ski rentals, you have to deal with time-consuming paper liability waivers. This process created friction and didn't leave a great first impression.
The Roverd Way: QR Code Check-In and Digital Waivers
Our activity booking software modernizes your entire check-in process. After booking, every customer receives an e-ticket with a unique QR code. A quick scan with any mobile device is all it takes for a fast, contactless check-in. You can also integrate digital waivers into the booking flow, allowing customers to sign liability agreements online beforehand. This gets your group tours and private charters out on the water faster, impressing your guests from the moment they arrive.
From Limited Reach to a Powerful Distribution Network
The Old Way: Disconnected Sales Channels
Growing your business meant spending hours on the phone with hotels and local travel agents, emailing them your latest availability for sightseeing tours or whale watching trips. They never knew your real-time schedule, leading to constant back-and-forth and missed opportunities for third-party bookings. Manually tracking sales and calculating commissions for your partners was a tedious, error-prone task.
The Roverd Way: A Centralized Reseller and Agent Portal
Roverd's channel manager gives your partners - like hotels, DMCs, and online travel agencies (e.g., Viator integration) - a dedicated reseller portal. They can log in, view your live availability across your entire charter fleet, and make online reservations directly into your system. The software automates commission tracking, providing clear sales reports. This turns your partners into a powerful, self-sufficient sales force, filling every spot on your fishing charters and sailing trips without any extra administrative work for you.
