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Privacy & Cookie Statement

Privacy Statement  

ROVERD, with its registered office in Heerhugowaard, the Netherlands, is responsible for the data processing as stated in this privacy statement.

Contact details:

ROVERD

Postbus 1062
1700 BB, Heerhugowaard

Netherlands

support@roverd.com

 

Personal data we process

Roverd processes your personal data because you use our services and/or because you provide these data to us. Below is an overview of all the personal data we process:

  • First and last name
  • Company information
  • Gender
  • Country
  • Language
  • Telephone number
  • Email address
  • Bank account number
  • IP address
  • Location data
  • Data about your activities on our website
  • Internet browser and device type

 

Special and/or sensitive personal data we process

Our website and/or service has no intention of collecting data about website visitors who are younger than 16 years of age, unless they have permission from parents or guardians. However, we cannot check whether a visitor is over 16 years of age. We recommend, therefore, that parents are involved in their children’s online activities in order to prevent data from being collected about children without parental consent. If you believe that we have collected personal data about a minor without consent, please contact us at support@roverd.com and we will delete those data.

 

For what purpose and on what basis do we process personal data?

Roverd processes your personal data for the following purposes:

  • To process your payment
  • To provide you with our booking and payment services
  • To send you our newsletter
  • To email you if this is necessary to perform our services
  • To inform you about changes to our services and products
  • Roverdanalyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.
  • Roverdtracks your browsing behaviour on various websites, which allows us to tailor our products and services to your needs.
  • Roverdalso processes personal data if we are legally obliged to do so, such as data we need for our tax return.
  •  

Automated decision making

Roverd makes decisions based on automated processing decisions about matters that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems, without involving a person (eg a Roverd employee). Roverd uses the its own online booking system where we manage all bookings and payments realtime for all our clients. The booking system generates an automatic voucher for each booking.  The voucher is a confirmation of the booking and received payment and will be sent to you per e-mail.

 

How long do we store personal data for?

Roverd stores your personal data for no longer than is strictly necessary to achieve the purposes for which your data are collected. We apply the following retention periods for the following (categories of) personal data:

Personal DataReasonRetention period
First and last nameTo address you appropriately when returning your call or sending you a message by email or by postIndefinite period
GenderTo be able to address you appropriatelyIndefinite period
Accommodation detailsTo send you messages by post if necessary12 months
Telephone numberTo call you in special casesIndefinite period
Bank account numberTo process your payments or any refunds12 months
Email addressTo reply to you or, if you have given your consent, to send you our newsletterIndefinite period
IP addressTo determine your location when you visit the websiteIndefinite period
Location dataTo determine the transport costsIndefinite period
Data about your activities on our websiteFor analysis for the purpose of website optimisation50 months
Internet browser/device typeFor analysis for the purpose of website optimisation50 months

 

 

Sharing personal data with third parties

Roverd only provides personal data to third parties if this is necessary for the performance of the agreement with you, or in order to comply with a legal obligation.

Sharing payment information:

Roverd provides a payment solution in cooperation with Stripe (stripe.com). Roverd doesn’t process any payments or stores any payment information (i.e. credit card numbers or expiration dates). Any payments will be directly handled by Stripe and Stripe will send  Roverd the necessary updates for failed, completed, declined. etc payments.

 

Cookies, or similar technologies, we use

Roverd uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit this website for the first time. Roverd uses cookies with a purely technical functionality. They ensure that the website functions properly and that your preferred settings, for example, are remembered. These cookies are also used to make the website function properly and to optimise it. In addition, we place cookies that track your browsing behaviour so that we can offer you tailored content and advertisements. When you visited our website for the first time, we informed you about these cookies and asked you for your consent to place them. You can opt out of cookies by changing the settings of your internet browser so that it no longer stores cookies. In addition, you can delete all information previously stored through your browser’s settings. For more information, see the various websites listed at the bottom of this Cookie Statement. Cookies are also placed on this website by third parties. These include advertisers and/or social media companies.

 

Statistical research

Roverd aims to provide you with websites and/or applications of the highest quality. This requires Roverd to conduct regular statistical research, allowing it to make changes to its websites and/or applications, where necessary.

Roverd may use your data for this statistical research. Only specially designated employees of Roverd have access to your data for this purpose. The results of the research are always aggregated. This means that the data in the research results cannot be traced back to you personally.

Access, modify or delete data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw any consent for the data processing or to object to the processing of your personal data by Roverd and you have the right to data transfer ability. This means that you may submit a request to us to send the personal data that we have about you in a computer file to you or to another organisation you have specified. You may send a request for access, correction, deletion, data transfer of your personal data or a request for the withdrawal of your consent or objection to the processing of your personal data to info@roverd.com.

To ensure that the request for access is made by you, we ask you to include a copy of your identity document with the request. In this copy, cover your passport photo, MRZ (machine readable zone, the section with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but no later than within four weeks. Roverd would also like to point out that you have the option of lodging a complaint with the national supervisory authority, the Data Protection Authority.

How we secure personal data

Roverd is committed to the protection of your data and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you feel that your data are not secure, or if there are indications of misuse, please contact us at info@roverd.com.

Roverd has taken the following measures to protect your personal data:

– TLS (formerly SSL). We send your data via a secure internet connection. You can tell by the “https” address bar and the padlock in the address bar.

– DNSSEC is an additional security (addition to DNS) for converting a domain name (#company_website) to the linked IP address (server name); it is provided with a digital signature. You can have this signature checked automatically. In this way we prevent you from being redirected to a false IP address.

 

Questions?

If you have any questions about this Cookie & Privacy Statement, please send us a message to info@roverd.com.

 

Cookie Statement 

 

What is a cookie?

We make use of cookies on this website. A cookie is a small simple file that is sent with pages of this website [and/or Flash applications] and stored by your browser on the hard drive of your computer. The information stored therein may be returned to our servers on a subsequent visit.

 

Which cookies does Roverd use and for what purpose?

Use of necessary cookies

The use of a necessary cookie enables us to recognize you when you visit our website again. The website can therefore be specially tailored to your preferences. If you have given permission for the placing of cookies, we can also remember this by means of a cookie. This way, you do not have to re-select your preferences, saving you time and making the use of our website more pleasant. You can delete necessary cookies via the settings of your browser.

 

Use of session cookies

By using a session cookie we can see which parts of the website you have viewed during this visit. This enables us to adapt our service as much as possible to the browsing behavior of our visitors. These cookies are automatically deleted once you close your web browser.

 

Our own tracking cookies

With your consent, we place a cookie on your equipment, which can be retrieved as soon as you visit a website from our network. This enables us to know that, in addition to our website, you have also visited the relevant other website(s) from our network. The profile created as a result is not linked to your name, address, email address and the like, but only serves to tailor advertisements to your profile, so that they are as relevant as possible for you.

 

Tracking cookies from our advertisers

With your consent, our advertisers place tracking cookies on your equipment. They use these cookies to keep track of the pages from their network you visit, in order to create a profile of your online browsing behavior. This profile is partly created on the basis of comparable data they receive from your visit to other websites in their network. This profile is not linked to your name, address, email address and the like, as known to us, but only serves to tailor advertisements to your profile, so that they are as relevant as possible for you.

 

Google Analytics

Our website is used to place a cookie belonging to the US firm Google, as part of the Analytics services. We use this service to keep track of and receive reports on how visitors use the website. Google may disclose these data to third parties in the event that it is legally obliged to do so, or insofar as third parties process data on its behalf. We have no influence on this. We have not given Google permission to use the obtained analytics information for other Google services.

The information Google collects is anonymized to the extent possible. By default, your IP address is not included. If you give your consent for the use of your IP address, your website visit will be registered up to the level of place of residence. The collected data are transferred to and stored by Google on servers in the United States. Google abides by the Privacy Shield principles and is a member of the Privacy Shield program of the U.S. Department of Commerce. This implies an adequate level of protection for the processing of any personal data.

 

Social plug-ins

Our website contains buttons to promote (“like”) or share (“tweet”) web pages on social networks such as Facebook and Twitter. These buttons work by means of pieces of code that come from Facebook, Twitter or other social media platforms. Cookies are placed by this code. We have no influence on that. Please read the privacy statements of Facebook, Twitter and other social media platforms (which may be regularly amended) to learn what they do with your (personal) data they process by means of these cookies.

The data they collect are anonymized to the extent possible. The data are transferred to and stored by Twitter, Facebook, Google + and LinkedIn on servers in the United States. LinkedIn, Twitter, Facebook and Google + commit to the Privacy Shield principles and are affiliated with the Privacy Shield program of the U.S. Department of Commerce. This implies an adequate level of protection for the processing of any personal data.

 

Cookiesplaced

The following cookies are placed from roverd.com:

CookieSourcePurposeExpiry
_gaGoogleRegisters a unique ID that is used to generate statistical data on how the visitor uses the website2 years
_gatGoogleUsed to throttle request ratesession
_gidGoogleRegisters a unique ID that is used to generate statistical data on how the visitor uses the websitesession
ads/ga-audiencesGoogleUsed to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websitessession
frFacebookUsed to deliver a series of advertisement products such as real time bidding from third party advertisers3 months
PHPSESSIDwebsitePreserves user session state across page requestssession
trFacebookTracks visits from Facebooksession

 

 

Right to access and rectification or erasure of your data 

You have the right to request access to and rectification or erasure of your data. For more information, please see our contact page. To prevent abuse we may request you to identify yourself adequately. In the case of access to personal data linked to a cookie, you must submit a copy of the relevant cookie together with your request. You can find this in your browser settings.

 

Enabling, disabling and deleting cookies

More information about enabling, disabling and deleting cookies in your browser can be found in the instructions and/or by using the Help function of your browser.

You can easily change the cookie preferences you chose when you first visited the website.

 

Deleting tracking cookies placed by third parties

Some tracking cookies are placed by third parties that display advertisements to you via our website, among other things. You can delete these cookies centrally via Your Online Choices (website: see under More information about cookies), so that they are not placed again on a third-party website.

 

MORE INFORMATION ABOUT COOKIES?

You can find more information about cookies on the following websites:

IAB Europe: Background European Cookie Act

Your Online Choices: A guide to online behavioural advertising

 

Questions?

If you have any questions about this Privacy and Cookie Statement, you can send us a message to: support@roverd.com

 

Roverd.com is an easy to use, all-in-one online booking & scheduling tool for small-, medium and large-sized businesses. We offer our services all over the world. Companies connected to Roverd will enjoy digital growth. Assigned experts will be assigned to your account. Roverd is 100% safe and designed to make your booking-, & schedule management seamless.  web: www.roverd.com  |  email: support@roverd.com. | HQ: 1700 BB Heerhugowaard, Netherlands | All rights reserved © 2021 Roverd.com
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