From Manual Chaos to Automated Bliss: Real-Life Scenarios
See how our tour operator software transforms the daily challenges of running submarine excursions into streamlined, profitable operations.
1: Conquering the Peak Season Rush
Before Roverd: The Overbooking Nightmare
During peak season, the phone rings non-stop. Your team juggles calls, emails, and walk-ins, manually updating a shared spreadsheet that serves as your availability calendar. This often leads to double bookings, a frustrated crew, and disappointed tourists. Creating the daily tour manifest is a frantic, error-prone task, and you constantly worry about exceeding your vessel capacity for your popular marine life tours.
After Roverd: Seamless Real-Time Booking
Your website now features a Roverd booking widget showing a real-time availability calendar. Customers can make online reservations 24/7, and the tour inventory updates instantly across all channels, eliminating overbooking. The reservation management system automatically generates a passenger list for each tour. This automated scheduling software means your team can focus on the visitor experience, not manual data entry, ensuring every underwater sightseeing tour departs smoothly.
2: Eliminating No-Shows and Payment Headaches
Before Roverd: Chasing Payments and Lost Revenue
You rely on cash payments or process credit cards on-site, leading to a high no-show rate that directly impacts your bottom line. Chasing down deposits for private charters and group bookings is a time-consuming administrative burden. Handling refund management for cancellations is a manual, multi-step process that complicates your bookkeeping.
After Roverd: Secure Online Payments & Automated Reminders
With Roverd's online ticketing platform, you require upfront online payments through secure Stripe and PayPal integrations. This simple step dramatically reduces no-shows. The system automatically sends email notifications and SMS alerts as tour reminders. Plus, you can set clear cancellation policies to automate refund management, protecting your revenue and streamlining financial operations.
3: Streamlining Dockside Operations and Check-In
Before Roverd: The Boarding Bottleneck
The pre-departure process is chaotic. Your dockside check-in involves manually verifying names against a printed list, collecting paper waivers, and issuing physical boarding passes. This creates long queues, delays departures, and adds stress for both your crew and guests who are eager to start their underwater adventure.
After Roverd: Effortless QR Code Check-In
Roverd’s activity booking software sends e-tickets with a unique QR code to every customer after booking. Guests simply present their mobile tickets for a quick scan, making for a fast, contactless check-in. Digital waivers are sent and signed online in advance, so passengers are ready to board immediately. This efficiency transforms the pre-tour experience and gets your submarine excursions underway on time, every time.
4: Managing Staff and Reseller Channels with Ease
Before Roverd: A Disconnected Sales and Operations Web
Coordinating your crew management and staff scheduling is done through text messages and calls. At the same time, you work with local hotels and travel agents who have no direct insight into your tour availability, forcing them to call you for every booking. This disconnected approach makes it impossible to integrate with larger OTAs like Viator and limits your market reach.
After Roverd: A Centralized Command Dashboard
Roverd’s tour management dashboard becomes your single source of truth. You can assign user roles and permissions to your staff, creating a clear tour guide schedule. The built-in channel manager allows resellers and partners to view live availability and make direct bookings. With robust API integration, you can connect to Viator and other distribution channels, managing your entire sales network from one central dashboard to maximize bookings for all your aquatic tours.
