How Roverd Streamlines Your Running Tour Business
Explore real-world scenarios to see how our running tours booking software transforms daily challenges into growth opportunities. From managing a simple city running tour to coordinating with a vast reseller network, Roverd is the tour operator software built to automate your success.
Taming the Booking Chaos
The Old Way: A Manual Marathon
You're juggling emails, phone calls, and DMs to manage your guided run booking requests. Your availability is tracked on a spreadsheet, which you constantly have to update to avoid overbooking. Accepting payments means chasing down bank transfers or handling cash on the day, making revenue tracking a nightmare. Every booking is a time-consuming, multi-step process that takes you away from planning great running routes.
With Roverd: Automated, Centralized Control
Your website now features an embeddable booking widget, transforming it into a powerful online reservation system. Runners can see your real-time availability on an online calendar and book your city running tours 24/7. This booking automation handles everything: customers receive an instant confirmation email, and your capacity management is updated automatically. With secure payment processing through Stripe and PayPal for tours, you accept online payments instantly, and your booking dashboard provides clear business insights into your sales data.
Conquering Cancellations and No-Shows
The Old Way: Last-Minute Scrambles
A runner cancels the night before a big trail running schedule. You have a handwritten waitlist, so you start making calls, hoping to fill the spot. Even worse are the no-shows; they cost you revenue and leave you with empty slots. You have no effective way to enforce your cancellation policy or send out timely reminders, leading to lost income and unpredictable tour sizes.
With Roverd: A Proactive and Fair System
You define a clear cancellation policy directly in the system. When a spot opens up, the waitlist feature automatically notifies the next person in line, giving them a chance to book and helping you fill last-minute spots. To reduce no-shows, our activity scheduling software sends automated reminders via email and SMS before the tour. This simple step keeps your schedule full and ensures your participant management is always accurate. If you need to process a refund, automated refunds make it a one-click task.
Expanding Your Reach with Partners
The Old Way: A Disconnected Network
You want to partner with local hotels and travel agents, but there's no efficient way to give them access to your tour inventory. They have to call you to check availability, making the process slow and cumbersome. Managing commissions is a manual, error-prone task, and you have no visibility into how many bookings your partners are generating, limiting your ability to grow your reseller network.
With Roverd: Seamless Sales Channel Management
Roverd's sales channel manager gives your partners—from a travel agent portal to a Viator integration—direct access to your live tour availability. They can make direct bookings for their clients, and the system automatically tracks sales and manages commissions. This centralized dashboard allows you to expand your reach effortlessly, turning partners into a powerful extension of your sales team and helping to increase bookings without adding to your workload.
Streamlining On-Site Operations
The Old Way: The Pre-Run Paperwork Pile-Up
Every tour begins with a flurry of clipboards and pens. You’re trying to get every participant to sign a physical liability waiver form while also checking them off a printed tour manifest. This creates a bottleneck, delays the start of the run, and leaves you with a stack of papers to file. The entire check-in process feels disorganized and unprofessional.
With Roverd: A Smooth, Digital Welcome
The booking process now includes online waiver signing. Runners complete and sign digital waivers when they book, so all legal documents are securely stored before they even arrive. For check-in, you simply scan a QR code check-in from each runner's phone. This contactless check-in system streamlines operations, allowing you to manage your runner registration in seconds. You can start every tour on time, providing a professional, modern experience from the very first step.
