From Manual Juggle to Automated Success: Carriage Ride Scenarios
Managing Daily Bookings and Availability
Before Roverd
Your day is a constant stream of phone calls and back-and-forth emails. A customer wants to book a last-minute horse and buggy ride, but you're unsure about real-time availability without checking a paper calendar. You miss calls while conducting a tour, resulting in lost business. Manually sending booking confirmations and directions for your scenic tours eats up valuable time, and the risk of double-booking is a constant worry.
After Roverd
Your website features an embeddable 24/7 booking widget. Customers see your tour availability calendar in real-time and book their carriage ride experience directly online, even from their mobile devices. The reservation system automatically sends an instant booking confirmation with all the details. Your booking calendar is always up-to-date, eliminating double-bookings and allowing you to streamline bookings and focus on providing memorable horse-drawn carriage tours.
Handling Group Bookings and Special Events
Before Roverd
A wedding planner calls to inquire about a wedding carriage rental. You spend hours discussing pricing, availability, and payment details. Coordinating group bookings for large families or corporate events involves complex manual invoicing and chasing down deposits. There's no easy way to offer family packages or group discounts, making the process cumbersome for both you and your clients.
After Roverd
With Roverd's tour operator software, you create custom pricing for any scenario. Set up special rates for private tours, romantic rides, or large special event booking with ease. Customers can book and pay for their group event through your website's secure checkout, with upfront payments processed via Stripe integration. This booking automation secures revenue and simplifies the management of even the most complex bookings.
Reducing No-Shows and Managing Cancellations
Before Roverd
No-shows are a major drain on your revenue. Without a system for reminders, customers frequently forget their scheduled time. When bad weather forces you to cancel rides, you spend the day on the phone, manually processing refunds and trying to reschedule everyone. Your cancellation policies are inconsistent and difficult to enforce.
After Roverd
Roverd's scheduling platform automatically sends email notifications and SMS alerts to customers, dramatically helping to reduce no-shows. You can define clear cancellation policies and rules for weather cancellations. When a ride is canceled, the system can automatically block off dates in your calendar and handle refund processing with a single click, saving you time and preventing customer frustration.
Coordinating Staff, Horses, and Carriages
Before Roverd
Staff scheduling is done on a whiteboard or a shared spreadsheet. Assigning drivers to specific routes and ensuring the right horses are ready is a logistical puzzle. Last-minute changes create confusion, and there's no central place for your team to see their driver schedules or the day's tour manifest. This lack of an integrated operations management system leads to errors and inefficiency.
After Roverd
Roverd provides a central dashboard for all your scheduling needs. Easily manage staff availability, assign drivers, and even track horse assignment for each tour with our resource scheduling tools. Your entire team can view the daily schedule in real-time, preventing mix-ups. The tour management solution ensures you can manage capacity management per carriage and have a clear overview of all operations, making your carriage tour company run like a well-oiled machine.
