From Chaos to Control: How Roverd Transforms Catamaran Operations
Managing a Full Fleet and a Packed Schedule
Before Roverd: The Manual Juggle
Your day is a constant stream of phone calls and emails. You're trying to manage a paper booking calendar and multiple spreadsheets to track your vessel scheduling for different catamaran charters, sunset cruises, and sailing trips. Showing real-time availability is nearly impossible, leading to frustrating double-bookings and missed opportunities for group bookings and private charters. Your charter management feels more like chaos management.
After Roverd: Automated Precision with a Centralized Dashboard
Roverd's tour operator software becomes your single source of truth. The booking widget on your website displays a live availability calendar, allowing customers to make direct bookings 24/7. This automated reservation system updates your schedule instantly, eliminating conflicts. You gain full control over capacity management and trip scheduling from one centralized dashboard, transforming your booking and scheduling process into a model of operational efficiency.
Expanding Your Reach Through a Seamless Reseller Network
Before Roverd: The Communication Maze
Working with resellers and online travel agents (OTAs) means endless back-and-forth communication to confirm availability. Your partners are working with outdated information, you're manually tracking sales with complex commission tracking spreadsheets, and you lack control over your distribution channels. This inefficient process limits your growth and complicates your back-office management.
After Roverd: A Connected Agent Booking Portal
Roverd's reseller management feature provides partners with a dedicated agent booking portal. They can see your real-time vessel availability, book slots directly, and even integrate with major channels like Viator integration. The channel manager automates commission tracking and reporting, allowing you to expand your sales network confidently and streamline your entire operations management.
Securing Revenue and Handling Unexpected Cancellations
Before Roverd: Payment Chasing and Refund Headaches
You're spending valuable time chasing payments, handling credit card details over the phone, and manually sending invoices. When a trip is canceled due to bad weather, your weather cancellations policy turns into a manual nightmare of processing refunds and notifying every passenger. The lack of an integrated payment gateway means more no-shows and less secure transactions.
After Roverd: Effortless Online Payments and Refund Management
Our booking engine integrates seamlessly with Stripe for secure online payments and deposit management. The booking process automation includes sending out automated invoicing and booking confirmation emails. You can set up a custom cancellation policy and use the refund management feature to process full or partial refunds with a single click, keeping your guest communication clear and professional even when plans change.
Creating a Smooth Onboarding Experience for Every Guest
Before Roverd: Chaotic Check-ins and Disorganized Manifests
The boarding process is a bottleneck. Your crew is flipping through printed passenger lists, trying to manually check people in, which delays departure. Accessing the trip manifest or special guest requests from a mobile device is difficult, and there's no efficient way to manage last-minute changes. This creates a stressful start to what should be a relaxing sailing excursion.
After Roverd: Streamlined Operations with Digital Ticketing
Roverd's passenger management system modernizes your entire process. After booking, each guest receives an e-ticket with a unique QR code. Your crew uses a mobile device for quick QR code check-in, making the boarding process fast and contactless. The mobile-friendly dashboard gives your captain instant access to the tour manifest, guest management details, and passenger lists, ensuring every boat trip schedule starts smoothly and on time.
